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Design og arkitektur Norge Design and Architecture Norway

Inclusive Design - a people centred strategy for innovation

A practical introduction to Inclusive Design for Businesses & Designers - how to get started!

Liz Williams - British Telecom

Liz Williams from Norsk design og arkitektursenter on Vimeo.

Liz Williams leads British Telecom’s social responsibility and consumer affairs agenda and is based in London. She is responsible for championing consumer issues including BT’s approach to customer inclusion, specifically ensuring that the needs of older and disabled customers are an active part of BT’s strategy.